If you have chosen to collect your order in person directly from our warehouse, you must have an organised collection slot allocated before your arrival. Please bear in mind that we are a functioning warehouse not a showroom and we cannot accommodate customers who do not have a prior confirmed collection appointment. We do not offer tours of our warehousing or manufacturing facility or have products on display to view.
Organising Collection:
1. Once you have placed your order and confirmed payment on your order online and selected "collection" as your chosen method of delivery, Bulldog Gear Ltd will Email you when the order is ready to collect.
** PLEASE NOTE: If you turn up prior to our collection confirmation we will not be able to supply you with your order on demand.**
2. Upon arrival please ring the bell and wait for assistance, we ask that you do not proceed into the warehouse for health and safety reasons. Someone will be with you shortly, please bring your order details and some form of ID with you.
3. Once your order details have been confirmed, your order will be brought out to the front of our warehouse. Please make sure you have an adequate sized vehicle for your items and bring extra pair of hands to help with larger items. If you need more info on weights and box dimensions of your order we can provide you with this on request. We cannot load goods into your vehicle as we cannot be accountable/liable for insurance purposes.
4. Once the item has left the front of our warehouse you as the customer take full responsibility for any damages that may be caused to products during loading or transit.
Collection Address:
Bulldog Gear 18b, New Road Industrial Estate, Hixon ST18 0PJ