Delivery
-
How are smaller orders shipped?
The majority of our parcel orders are shipped via the courier DPD. When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a 1-hour time slot for your delivery. Once your order has been... -
How are larger orders shipped?
All larger orders will be sent on a pallet via a shipping network. When your order has been dispatched you will receive a similar email to the below depending on the size, shape, and weight of your order: "We are pleased to advise that your order has been dispatched for delivery. As soon as yo... -
How are your shipping prices calculated?
All of the shipping prices generated from our website apply to the UK mainland ONLY. Therefore, these shipping prices exclude areas within the UK such as Northern Ireland, Jersey, Guernsey & The Scottish Highlands, etc. Consequently, if you have placed an order from one of these regions (or... -
If you have chosen to collect your order in person directly from our warehouse, you must have an organised collection slot allocated before your arrival. Please bear in mind that we are a functioning warehouse not a showroom and we cannot accommodate customers who do not have a prior confirmed co...
-
My order contains a 'pre-order' product, when will my order ship?
If you have placed an order which includes a pre-order item, your whole order will be shipped together when the selected pre-order item has arrived back in stock, you should receive updates on when this will be. To prevent longer waits on orders we would strongly recommend placing two separate o... -
I have only received part of my order
Occasionally, we will ship your order as 2 or even 3 parcels - this is due to the size, shape, and weight of your order. For example, if you have only received 2 of your parcels and are awaiting a third, please remain patient. The likelihood is that your outstanding parcel is on another delivery... -
I think one of my parcels may be missing
If your order has been dispatched and you still haven't received your order within a reasonable timeframe please do not hesitate to contact us and we will do our best to resolve this issue as quickly as possible - customer.service@bulldoggear.com If we are unable to resolve the following issue D... -
Any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from the date of your order being dispatched. Any disputes made outside of this 14 day timeframe are not valid, as this falls outside of our couriers dispute terms and conditions. Consequent...
-
Do you offer an installation service?
We currently do not offer an installation service, if you are concerned about wall or floor fixtures in your space we would strongly seeking advice from your local builder. -
Do you ship to a British Forces Post Office?
We do ship to an international BFPO providing the consignment weight is less than 30KG. -
Do you ship to Internationally?
Due to Brexit and the new shipping regulations that are being implemented across Europe - The increase in charges and subsequent documentation required means it is not currently viable to ship items outside of mainland UK. We do hope to re-introduce this at some point in the future, but there is... -
Do you ship to Northern Ireland?
We understand that you may have concerns about recent changes in shipping regulations, especially those affecting our international customers outside of the UK mainland. We want to address these concerns and provide clarity on how we are adapting to these new challenges. Navigating Brexit's Impac... -
While we take the utmost care to ensure our products are made to the highest quality and are suitably protected during shipping, some products may still arrive damaged. If this is the case, please email customer.service@bulldoggear.com with your order number, issue and photos of the damaged produ...