I have only received part of my order

Occasionally, we will ship your order as 2 or even 3 parcels - this is due to the size, shape, and weight of your order.

For example, if you have only received 2 of your parcels and are awaiting a third, please remain patient. The likelihood is that your outstanding parcel is on another delivery vehicle and will be delivered within 24hours of receiving your initial delivery.

To check the number of parcels which have been dispatched, simply check your tracking information or check the label on one of your parcels which will confirm the number of consignments that have been booked in for delivery.