All larger orders will be sent on a pallet via a shipping network.
When your order has been dispatched you will receive a similar email to the below depending on the size, shape, and weight of your order:
"We are pleased to advise that your order has been dispatched for delivery.
As soon as your pallet arrives at your local depot the courier will contact you to book a suitable delivery time and date.
Your order will arrive on a curtain-sided vehicle, secured to a pallet, and will require a signature.
We have requested for the courier to deliver and unload your order on a vehicle with a tail lift.
However, if this is not possible due to the exceptional length/weight of the pallet, this will have to be unloaded manually.
Please note - this will have to be done by yourself as the delivery drivers are not insured to handle the goods.
We have also requested for the courier to contact you one hour prior to delivery.
If there are any problems regarding the scheduled delivery, please can you contact us as soon as possible, so that we can contact the courier to rearrange the delivery date.
If delivery is attempted and not made you will be subject to additional charges.
If we are unable to fulfill any of the items from your order, these items will be listed at the bottom of the confirmation email and will be dispatched as soon as these items have arrived back into stock.
Please note, the price of the pallet your goods are shipped on are included in your shipping charges.
Usually, the courier will take this away but if not this is your responsibility to discard."