Returns

  • How to return an existing item?

    Please email customer.service@bulldoggear.com detailing why the item is being returned and whether you would like a refund, quoting your order number. From receipt, you have 28 days to decide if you want to return any item from your order. Your item must be in its original unused condition, unle...

  • Returns Information

    After initiating your return with our team, please download the returns form here. Send your returned goods to: Bulldog Gear Unit 18B Airfield Industrial Estate Hixon Staffordshire United Kingdom ST18 0PF The goods are your responsibility until they reach us and we recommend that you use a pos...

  • How do I return a gift?

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the orde...

  • I returned my order but haven't received my refund

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed. If these routes are not successful and you still have not received your refund yet, please contact us at cus...

  • My return was processed but I wasn't refunded my delivery charge

    We will usually refund you what you paid for the goods but deduct the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty. You will be responsible for paying the shipping costs of the item you are returning.

  • I have been refunded the incorrect amount

    If an error has occurred please contact our customer service department as soon as possible. The following may affect the amount you have been refunded: - The delivery charge would only be refunded on cancelled orders under Distance Selling Regulations. - If an item has been returned damaged. ...

  • I returned an item and it was incorrectly refunded or replaced

    We are really sorry if we made a mistake when processing your request! If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund, so that you have the ch...